Shipping & Returns

Shipping

Once you have placed your order it will be handled swiftly by us here att Juniperus.

  • Non-prescription filter glasses will be shipped within 5 workdays from time of order.
  • Prescription filter glasses will be shipped within 10 workdays from order time.
  • Shipping time is 1 to 3 weeks. The large span is due to large local variations depending on which country you are ordering from.

Once the product is shipped from Juniperus, you will get an e-mail vith a tracking number and instructions how to track your package as it travels from us to you.

Return Policy

You have 30 days from the date you receive your products to get in touch with us regarding a return for an exchange or a refund. Please contact Juniperus at info@juniperus.se and let us know if you would like to return or refund your glasses. No questions asked.

There are some exceptions to this free return/refund policy.

  • The purchased product is in new and resalable condition. We cannot accept returns or refunds on prescription glasses. These are customized for your vision and cannot be resold to another customer.
  • The shipping cost for returning a product will be the responsibility of the customer.
  • If exchanging your glasses for another pair, you will have to pay for the new pair to be shipped to you.
  • If you request a refund, it will be credited to the same account from which the original payment was made, excluding shipment costs.

Missing Parcel

All packages sent from Juniperus are tracked. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such. If a parcel is missing please contact Juniperus at info@juniperus.se and let us know.

Faulty Products

Our glasses are all checked before they are packaged and sent to you. If your product is faulty, we will comply with our obligations under the Swedish Consumer Law. We will exchange the product at no cost to you. We will also cover shipping costs. Please contact Juniperus at info@juniperus.se.